Divine Domestic Cleaning Services - A Healthier Cleaner Greener Home!!!!!
 
 
Divine Janitorial Solutions Questions
 
 

Below is a list of the most frequently asked questions about our cleaning services.  I hope they will be helpful. 
I ask that you please take a moment and read our Company Policies/Terms
 
Q.  Is a long-term contract required for service?
No, there are no long term contracts or obligations required for domestic services. Our services are provided as needed to suite your busy lifestyle.  We only require contracts for commercial services.
 
Q.  How long have you been cleaning?
We have more than 20 years of combined professional cleaning experience.
 
Q.  Are you insured?
Yes.  Divine Janitorial Solutions is fully insured with $2,000,000.00 liability insurance to protect your home and to give you a peace of mind.
 
Q.  What cities/towns do you serve?
Please see our Service Area Page
 
Q.  What all is included in your cleaning service?
Please review our thorough house cleaning checklist for a list of services we perform for domestic cleaning and click on the Commercial Cleaning tab for a list of services we perform for commercial cleaning.
 
Q.  Do you furnish the cleaning supplies?
Yes.  We furnish everything needed to clean your home free of charge.
 
Q.  What should I expect on my first appointment?
We will arrive at your home/office and we will be equipped with all the cleaning supplies and equipment  needed to thoroughly clean your home/office.  Your first appointment generally takes longest, as we will need time to get acquainted with a new environment.  Subsequently appointments will move along faster.
 
Q.  Do you need to do anything before you arrive?
 
Domestic:
The best way to prepare for cleaners is to straighten up a much as possible.  That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. "it's best if people pick up or straighten up their items," like toys and clothes.
Commercial:
No
 
Q.  Will I have the same cleaning person each visit?
Yes, you will have the same cleaning professional for each visit.  we know how important it is to have someone you know and trust cleaning your home.   Exception: If your assigned cleaner is out sick, we will give you and your family the courtesy and respect and ask if you would like to reschedule or we will replace the cleaner with one of our other employees.
 
Q.  What will it cost to have my home cleaned?
The cost will depend on how large your home is and the amount of cleaning required. Please note that larger homes will be at a higher rate.
 
For commerical cleaning prices. We will schedule a consultation with you. Your cost will be determined after the consultation is completed.
 
Q.  Do I need to be home the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be home during the process.  This is up to you.  Regardless of your schedule, you are certain to receive superior housekeeping service- guaranteed!!! All of our employees have background checks that is available upon request and they have all completed ethics training.
 
Commerical:  This information will be discussed and determined during your consultation.
 
Q.  Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advanced.  We'll move your visit to another, more convenient time or if you wish, cancel it all together.
 
Q.  How will you enter my home on my scheduled days of cleaning? 
We leave this up to you, whatever you feel most comfortable with.
1.  You may give us a key. (your key will be locked in a safe and only signed out during the day of your scheduled cleaning) 
2.  You can leave a key under a door mat the day of cleaning.
3.  Whatever you wish to do to make you and your family feel comfortable.
 
Commerical: This information will be discussed and determined during your consultation.
 
Q.  What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us.  that is why we offer  a 24 hour guarantee.  That is why we offer a 24 hour guarantee.  If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
 
Q.  Do you offer house cleaning gift certificates?
Yes.  You can purchase a cleaning gift certificate for just about any occasion. Cleaning Gift Certificates.
 
Q.  How and when do I pay for my cleaning services?
We require payment at time of service.  We accept most major credit cards, debit card payments and payment  by check or cash.  If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.
 
Commerical: This information will be discussed and determined during your consultation.
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